Privacy Policy

• Name
• Email address
• Phone number
• Account login details
• Profile information
• Location or suburb information
• Payment-related information (where applicable)

• Items listed for sale or rent
• Messages between users
• Transaction history
• Reviews and ratings

• IP address
• Browser type
• Device information
• Operating system
• Website usage data
• Cookies and analytics data

We collect information when you:

• create an account;
• list, buy, sell, or rent items;
• contact us;
• use the Platform;
• interact with customer support;
• subscribe to communications;
• browse our website.

We may also collect limited information automatically through cookies and analytics tools.

We use personal information to:

• provide and operate the Platform;
• facilitate user transactions;
• communicate with users;
• improve Platform functionality and user experience;
• detect fraud, scams, or suspicious activity;
• enforce our Terms & Conditions;
• comply with legal obligations;
• send service updates or marketing communications (where permitted).

NearWear may monitor, review, or retain communications made through the Platform for fraud prevention, safety and moderation, dispute handling, and legal compliance.

Users should avoid sharing sensitive personal or financial information unnecessarily.

We may share personal information with:

• service providers and technology partners;
• payment providers (including Stripe);
• cloud hosting and infrastructure providers;
• analytics and security providers;
• professional advisers;
• government authorities or law enforcement where legally required.

We do not sell your personal information to third parties.

NearWear uses third-party providers to operate the Platform, including services for hosting and infrastructure, cloud storage, analytics, authentication, email communications, and payment processing. These providers may store or process data outside Australia.

Examples of providers we use include:

• Supabase (database)
• Amazon Web Services
• Vercel (hosting)
• Stripe (payment processing)
• SendGrid (email delivery)

We take reasonable steps to ensure third-party providers handle information securely and in accordance with applicable privacy laws.

NearWear may use cookies, pixels, and analytics technologies to improve user experience, understand website usage, remember preferences, and measure marketing performance.

Users can modify browser settings to disable cookies, although some Platform features may not function properly as a result.

We take reasonable technical and organisational measures to protect personal information from unauthorised access, misuse, interference, loss, and disclosure. These include:

• HTTPS encryption for all data in transit;
• Passwords stored as secure hashes (bcrypt);
• Payment processing handled exclusively by Stripe (PCI-DSS certified);
• Restricted database access to authorised systems only.

However, no internet-based service can be guaranteed completely secure. Users are responsible for maintaining the confidentiality of their account credentials.

If you believe your account has been compromised, contact us immediately at support@nearwear.com.au.

Information users choose to publish publicly on the Platform — including listings, profile details, usernames, reviews, and public comments — may be visible to other users and search engines.

Users should avoid posting sensitive personal information publicly.

NearWear may send account notifications, transactional communications, promotional messages, and product updates.

Users may unsubscribe from marketing communications at any time using the unsubscribe link in any email or by contacting support@nearwear.com.au.

Under the Australian Privacy Act, you have the right to:

• access the personal information we hold about you;
• request correction of inaccurate or incomplete information;
• request deletion of your account and associated data (subject to legal retention requirements);
• opt out of marketing communications at any time.

To exercise these rights, contact us at support@nearwear.com.au. We may require verification of identity before processing requests and will respond within 30 days.

We retain personal information while accounts remain active or as required for legal, regulatory, fraud prevention, or dispute resolution purposes. Generally:

• Account data: retained until deletion request, then removed within 30 days;
• Transaction records: retained for 7 years for legal and tax compliance;
• Messages: retained for 2 years to support dispute resolution;
• Usage logs: retained for 12 months.

Deleted account information may remain in backups or records for a limited period where legally permitted.

NearWear is not intended for children under 18 years of age. We do not knowingly collect personal information from children without appropriate consent.

If you believe a minor has registered on the Platform, please contact support@nearwear.com.au and we will remove the account.

Some service providers used by NearWear may store or process data outside Australia, including in the United States and other jurisdictions. We take reasonable steps to ensure cross-border transfers are handled in accordance with applicable Australian privacy law.

By using the Platform, users acknowledge that personal information may be transferred outside Australia.

NearWear may update this Privacy Policy from time to time. Updated versions will be published on the Platform with a revised effective date. Where changes are material, we will notify registered users by email at least 14 days before changes take effect.

For privacy-related enquiries or requests:

• Email: support@nearwear.com.au
• Website: nearwear.com.au
• Response time: within 30 days

If you believe NearWear has breached applicable privacy laws, please contact us first at support@nearwear.com.au so we can investigate and attempt to resolve the issue.

If you are unsatisfied with our response, you may contact the: